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Why choose the
Exceptional Knowledge in Customer Experience (CX)
At the Phil Klaus Institute, we are dedicated to providing exceptional knowledge in the field of Customer Experience (CX). We understand that in today’s competitive world, customer experience is key to the success of any company. That’s why we offer you the most advanced tools and strategies to optimize every touchpoint with your customers.
In addition to our focus on CX, we offer you the unique opportunity to network with major companies worldwide. Our global network allows you to learn from industry leaders, share best practices, and collaborate on innovative projects that redefine the relationship between companies and customers.
Join us and take the customer experience in your organization to the next level while creating valuable connections that drive growth and innovation.
Get access to some of the most captivating and practical documents on CX, in line with the research agenda of Prof. Dr. Phil Klaus.
Access brief, single-slide presentations covering essential components of any CX model, including customer journey mapping, customer personas, CX metrics, and more.
Receive a free pass to the PKI Annual Congress, the world's premier CX celebration.
Participate in monthly webinars where true CX professionals discuss the prevailing challenges of the contemporary business environment.
Members have the privilege of submitting a request to obtain expert opinions on any ad hoc situation within their companies.
Benefit from a free annual seat to obtain the prestigious CXPro Diploma.
Phil Klaus Institute offers customized research on any topic related to CX to meet specific needs.
Choose from various options/packages to arrange online or in-person meetings with the President of PKI.
Access additional seats to obtain the CXPro Diploma.
This comprehensive five-level CX certification program ensures excellence across all areas of the organization.
Receive additional passes for the PKI Annual Congress.
