Enhance your
knowledge
about why, how and which
customer experience
processes work
Our
certifications
Managers around the globe recognize the importance of customer experience measurement and management as the ultimate success driver for their business.
A major problem is that, despite an understanding of the importance of customer relationships to a company’s success and a enthusiastic embrace of customer experience management, managers neither have a good understanding of what customer experience management entails, nor do they know precisely what they must do to achieve success.
That is why the certifications offered by The Institute are both, important and timely.
The Institute’s value proposition revolves around a 5-level CX Certification journey, ranging from entry-level front-office employees to CEO and C-level executives willing to move faster and outperform their competitors.
These certifications provide a useful guide, and address the three most pressing questions managers face today:
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Where are we currently in terms of managing and measuring customer experience?
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Where do we want to be?
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And most important, how do we get there?
No matter which stage you are entering, we prepare you perfectly to receive your personal certification with highly interactive sessions and lectures, group work and presentations, based on actual business case studies.
1
This Certification guarantees the achievement of a class-leading standard of CX attitudes for your front-office customer service and sales teams. CX1 ensures that your personnel delivers a homogeneous, positive, and ultimately most profitable experience to your customers.
2
This second-stage certification provides branch/store managers with the tools and knowledge required to lead the continuous delivery of the best customer experience achieved through their CX-led engaged teams.
3
CX3 is the perfect certification level for managers whom oversees a group of branches, such as Area Managers. Their challenge is to foster customer experience with different teams and locations, maintaining homogeneity and performance across their area of responsibility.
4
Connecting operations, value propositions, and customer experience with a systemic, validated, and high-profit-driven approach is one of the main benefits senior executives will achieve with the advanced CX3 certification.
5
CX5 is the source of crafting the ultimate competitive advantage. With this top strategic certification, leading CEO’s worldwide will have all the tools required to become their sector-leading CX vanguard.
Levels 1 to 5
