CUSTOMER

EXPERIENCE

CX Certification

The cornerstone
towards customer centricity

Phil Klaus

CX Training that impacts on better customer experience

Flexible Architecture based on 5 levels available on line and on site

Based on real service situations across different industries

VIDEOS

CONFERENCES AND
INTERVIEWS

About us

Lead by its founder Prof. Dr. Phil Klaus, the Institute is the global, independent Customer Experience (CX) Professional certification reference.

Certifications

The Institute’s value proposition revolves around a 5-level CX Certification journey, ranging from entry-level front-office employees to CEO and C-level executives willing to move faster and outperform their competitors.

How to become
a CX leader

“If you think your employees can no longer improve the customer experience, we want to meet you.”

Partners

Discover how to help your clients to design and execute the most profitable customer experience (CX) Strategies.