CUSTOMER
EXPERIENCE
CX Certification
The cornerstone
towards customer centricity
CX Training that impacts on better customer experience
Flexible Architecture based on 5 levels available on line and on site
Based on real service situations across different industries
About us
Lead by its founder Prof. Dr. Phil Klaus, the Institute is the global, independent Customer Experience (CX) Professional certification reference.
Certifications
The Institute’s value proposition revolves around a 5-level CX Certification journey, ranging from entry-level front-office employees to CEO and C-level executives willing to move faster and outperform their competitors.
How to become
a CX leader
“If you think your employees can no longer improve the customer experience, we want to meet you.”
Partners
Discover how to help your clients to design and execute the most profitable customer experience (CX) Strategies.
