CUSTOMER
EXPERIENCE
CX Certification
The cornerstone
towards customer centricity
![Phil Klaus](https://pkcxi.com/wp-content/uploads/2023/03/PK.png)
CX Training that impacts on better customer experience
Flexible Architecture based on 5 levels available on line and on site
Based on real service situations across different industries
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Costumer Experience Certification Program for groups in direct relation with clients
Denis Kraus, CDO, Executive Committee, Groupe Beaumanoir
![](https://pkcxi.com/wp-content/uploads/2023/02/Logo-Allianz-300x86.png)
Costumer Experience Certification Program adapted to the needs and requirements of the insurance sector
Denis Kraus, CDO, Executive Committee, Groupe Beaumanoir
Success cases
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About us
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Lead by its founder Prof. Dr. Phil Klaus, the Institute is the global, independent Customer Experience (CX) Professional certification reference.
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Certifications
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The Institute’s value proposition revolves around a 5-level CX Certification journey, ranging from entry-level front-office employees to CEO and C-level executives willing to move faster and outperform their competitors.
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How to become
a CX leader
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“If you think your employees can no longer improve the customer experience, we want to meet you.”
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Partners
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Discover how to help your clients to design and execute the most profitable customer experience (CX) Strategies.